Caseys Movers Policies, Insurance, & FAQs
Caseys Movers stands out in the moving industry by treating customers like family. Unlike other companies that see clients as just transactions, Caseys Movers understands the emotional and practical impact of moving. We know it’s not just about moving things from one place to another; it’s a life-changing event filled with stress and excitement. By treating each customer like family, we build trust and empathy, making clients feel valued and cared for.
This approach is crucial for several reasons. First, it establishes a strong bond of trust between Caseys Movers and our customers, leading to better customized moving solutions. Second, treating customers like family ensures higher satisfaction and loyalty, growing our reputation as a trusted moving company. Lastly, this approach results in greater attention to detail and customer-centric service.
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Caseys Moving Guarantee
At Caseys Movers, we take pride in our Moving Guarantee, which goes above and beyond standard moving insurance coverage. Unlike other moving companies that might pass the responsibility onto insurance providers, we take a proactive approach to ensure our clients’ peace of mind. In the rare event of any damage or loss, we don’t simply hand off the claim process to insurance companies and leave our clients to navigate the complexities alone. Instead, we take charge of the situation and strive to repair or replace the affected items promptly. Our experienced team is well-versed in handling such circumstances with care and efficiency, providing personalized support to address any concerns.Our Moving Guarantee is a testament to our commitment to customer satisfaction.
By offering this extra level of commitment, we aim to alleviate any stress or inconvenience that may arise during the moving process. Our Moving Guarantee demonstrates our genuine care for our clients and their belongings, making us a moving company that goes the extra mile to ensure a smooth and worry-free experience. At Caseys Movers, we prioritize customer satisfaction and stand by our promise to handle each move with the utmost care, dedication, and accountability.
Insurance and Coverage Types
At Caseys Movers, we take the responsibility of transporting your possessions seriously. By law, movers are accountable for the value of the goods they transport. Below, you’ll find an overview of the two types of liability options available, so you can make an informed decision for your move.
Released Value Protection: A Budget-Friendly Option
Released Value Protection is the most affordable coverage option, as it’s included at no additional cost. However, it provides minimal protection. Under this plan, Caseys Movers is liable for no more than 60 cents per pound, per item.
For example, if a 25-pound, 50-inch TV is lost or damaged during your move, you would receive only $15 in compensation (60 cents x 25 pounds), regardless of the TV’s actual value.
If you choose Released Value Protection, you’ll need to sign a statement on your bill of lading or moving contract to confirm your selection. Unless you select the Full Value Protection option (outlined below), your move will automatically include Released Value Protection.
Full Value Protection: Comprehensive Coverage for Your Move
Choosing Full Value Protection ensures the highest level of care for your belongings during your move. Under this plan, Caseys Movers assumes full responsibility for the replacement value of any lost, damaged, or destroyed items in your shipment. This comprehensive option provides peace of mind but comes at a higher cost than basic coverage.
If an item is lost, damaged, or destroyed during the move, we will offer one of the following resolutions for each affected item:
- Repair the item
- Replace with a similar item
- Make a cash settlement for the cost of the repair or the current market value.
Under this option, movers are allowed to limit their legal responsibility to loss or damage to items of “extraordinary value”, meaning items that are valued more than $100 per pound (such as jewelry, china, or furs). However, if you specifically list these items on the shipping documents, your mover is still responsible for their safe delivery. Ask your mover for a written explanation of this limitation before your move.
Frequently Asked Questions
Is Caseys Movers a broker or a carrier?
Caseys Movers LLC is an independent relocation specialist, for example, professional Movers. We do not work with brokers, and our business is referral-based.
Are you properly licensed?
Licensed movers adhere to ODOT, and USDOT regulations. Our prices are regulated by tariffs. Caseys Movers LLC belongs to OMSA (Oregon Moving & Storage Association). We are licensed to operate in the continental US. We are authorized to transport HHG (household goods) and service commercial moves.
What can I do to protect my belongings?
Be fully transparent with your movers about inventory. A reputable and licensed moving company should be providing realistic estimates. Not just giving you the lowest cost so they can book your move. Understanding the work needing to get done and providing an estimate starts with an accurate inventory list so they can assign the right team for the job.
Reminder: licensed moving companies and their hourly rates are regulated and should be relative. That means that the total cost of your move should be relative to other companies. Because the work is the same. Clients should first choose a licensed company, do not compare prices/costs, compare quality of service. Go off of community reviews. You are comparing apples to oranges when choosing your moving company. Remember, you’re trusting strangers to place all of your lively possessions into a single unit. There’s a lot of trust involved. You’ll get what you pay for, Don’t be cheap!
Can Caseys Movers do everything I need?
Caseys Movers LLC does it all when relocating your home. Caseys Movers LLC are “Relocation Specialists.” We pack, provide packing materials, we move (local & long distance); including safes, pianos, and appliances. We provide cleaning services: regular/monthly cleaning, prep and clean homes for move-ins, and move-out cleaning services. If there are items you no longer want, Caseys Movers LLC can dispose of undesired furniture and belongings. We also dispose of yard debris, construction materials, and basic trash. Finally, we are experienced with Home Staging. After relocating you, we can help beautify your old home: we stage your house, apartment, or condo with stylish and vibrant furniture and decor. Our Home Staging enables you to sell your home at the highest rate, appealing to the ideal buyers, and helps sell your home quicker than if your home were empty. Have something not on the list? We might still be able to help, reach out to us with any questions before giving up!
How do you bill?
We have a one-time service fee and generally take a deposit upfront when scheduling your move. Our labor rates are regulated by the Oregon Moving & Storage Association and keep us competitively priced with the market and all other Oregon movers. Oregon state regulation requires we have a minimum of a 2-hour & 2-mover quote for any moving job. For those who just need 1 item picked up and moved, we can usually accommodate for a cheaper price by providing labor only or flat rates.